Refund Policy

This Refund Policy explains how QuantumByte ("we," "us," "our," or "Company") handles refunds for purchases made on QuantumByte (the "Service"), including subscription plans and credit top-ups. This policy is part of our Terms of Service.

If you do not agree with this Refund Policy, please do not purchase paid features of the Service.

The Free plan requires no payment and no payment card. We encourage you to use the Free plan to evaluate the Service before purchasing a paid plan.

Except as described in Section 5 (Refund Requests) and Section 6 (Statutory Rights), all payments are final and non-refundable. This includes:

• Monthly and annual subscription payments
• Subscription renewals
• Credit top-ups
• Plan upgrades

By purchasing a paid plan or credits, you acknowledge and agree that you are not entitled to a refund for any payment already made.

While payments are non-refundable by default, you may submit a refund request to support@quantumbyte.ai. We review each request individually and may, at our sole discretion, issue a full or partial refund — for example in cases of:

• Duplicate charges or verified billing errors
• Unauthorized charges, after verification (we may ask for supporting information)
• Extended service outages attributable to QuantumByte that materially prevented use of the Service
• Other exceptional circumstances

To submit a request, email support@quantumbyte.ai with:

• Subject line: "Refund Request"
• The email address associated with your account
• The date and amount of the charge
• A brief description of the reason

We respond to refund requests within 5 business days. Approval of a refund request does not create an obligation to approve similar requests in the future.

Nothing in this policy limits rights you have under mandatory consumer protection law.

If you are a consumer in the European Union or United Kingdom, you may have a statutory right to withdraw from an online purchase within 14 days. By starting to use paid digital services during the withdrawal period, you consent to immediate performance and acknowledge that you may lose the right of withdrawal, or that any refund may be reduced proportionally to the service already provided, as permitted by law.

If the law of your country grants you refund rights beyond this policy, those rights prevail.

If a refund is approved:

• It is issued to the original payment method via our payment processors (e.g., Stripe, PayPal)
• It typically appears within 5–10 business days, depending on your bank or card issuer
• It is issued in the original currency of the charge; we are not responsible for exchange-rate differences or bank fees
• Associated paid features and credits may be removed from your account

If you dispute a charge with your bank or card issuer without first contacting us, we may suspend your account while the dispute is investigated. We encourage you to contact support@quantumbyte.ai first — most billing issues can be resolved faster and without account interruption.

Refund and cancellation terms for Enterprise customers are governed by the applicable order form, master services agreement, or other written contract. Where that contract is silent on refunds, this Refund Policy applies.

We may update this Refund Policy at any time. Material changes will be communicated via email or a prominent notice on the Service, and reflected in the "Last Updated" date above. Changes apply to purchases made after the effective date of the change.

For refund questions or requests, contact:

QuantumByte Email: support@quantumbyte.ai
Website: quantumbyte.ai/refund-policy