Telkomsel | AI-Powered Competency Mapping
"Transforming Telkomsel’s HCM operations to map 19,000 job positions in days with consistent, audit-ready accuracy."
The Challenge
With over 19,000 job positions across departments, Telkomsel’s Human Capital Management (HCM) team faced a complex and time-consuming task of mapping each role to the official competency catalogue. The process required manual validation and often took 25 to 30 working days to complete. Inconsistent interpretations and off-catalog assignments made audit preparation and restructuring alignment difficult.
The Solution
Using QuantumByte’s AI-understanding layer, Telkomsel automated and standardized its competency mapping process. The system parses job titles and definitions, applies rule-based constraints by department and level, and performs catalogue-only retrieval with confidence and reason codes. Workflows remain Excel-friendly for batch review, ensuring easy adoption across teams without disrupting existing processes.
The Impact
Mapping 19,000 positions now takes only 3 to 5 days instead of nearly a month. Accuracy has improved significantly, rework has dropped to near zero, and every result is consistent with the company’s restructuring plans. Telkomsel’s leaders now have a single source of truth for workforce planning and decision-making, supported by faster, more reliable data.
